Delivery And Returns
We only deliver to addresses within England, Scotland and Wales. We aim to deliver instock products you have ordered the next day.(subject to your preferred delivery date and availability), as follows:
a) If your order is received by us prior to 12pm (English time) on any working day, your order will usually be dispatched for delivery on the next working day.
b) If your order is received after 12pm on any working day or any other day, your order will usually be dispatched on the next working day for delivery on the next following working day thereafter.
c) If at the time of your order, the products you ordered are unavailable; your order shall be delivered to you no later than 14 working days after we have sent the Confirmation Email.
We usually deliver our products by next day courier but may (at our discretion) use Royal Mail. You will legally own the products you have ordered on delivery provided we have received payment.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from The Stitch Factory Ltd as we aim to offer you excellent quality, value and service at all times. An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please contact us within 7 days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and, be accompanied by original packaging. Customers should arrange their own return courier. If, however The Stitch Factory Ltd, are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. Within seven days. All goods must be complete with original packaging. If you are in any doubt, please contact us.